Legal - Long Meadow Ranch

PRIVACY POLICY

Updated December 2, 2014

At Long Meadow Ranch we are building a strong tradition of providing outstanding wines and foods and a reputation for excellent customer service. Part of achieving these goals involves working with information that helps us understand what customers want when they visit our site.

INFORMATION YOU PROVIDE US

In several areas, we ask you to provide information by filling out and submitting an online form. Here is how we use this information:

Checkout
We ask for your name, address and contact information so that we can send you your order and contact you if we have a question about your order. We ask for credit card information so that we can fulfill your order. We can provide this information to the company or companies who process your credit card payment.

When you make a purchase or join the LMR Corral Club your credit card will be processed by Long Meadow Ranch Winery, Inc. Please check your credit card statement to verify that the charges have been properly processed.

We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.

MY ACCOUNT

When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.

We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses.

GIFT CARDS AND GIFT MESSAGES

These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.

INFORMATION WE DO NOT COLLECT

When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.

HOW WE USE EMAIL

After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.

We send our Newsletter and our email updates on sales, products and wine information to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies.

We do use email as a means of receiving feedback from our customers and we encourage you to email us with your questions or comments. We read every email we receive.

LINKS TO OTHER SITES

Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

ABOUT INFORMATION WE SHARE WITH OTHERS

We may share your personally-identifiable information (“PII”) and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your PII.

INFORMATION WE DO NOT SHARE WITH OTHERS

We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.

We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.

For both privacy and security purposes, all transactional information communicated between customers and our web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.

HOW TO REMOVE YOUR NAME FROM OUR MAILING LIST

Unsubscribe via the link in our email campaigns or email our team here with your request.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at [email protected] or phone number 707-963-4555:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 707-963-4555 or via email [email protected] .

UPDATES TO OUR INFORMATION PRACTICES

We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time.

We encourage you to periodically review this page for the latest information on our privacy practices. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies which are inconsistent.

QUESTIONS OR COMMENTS

For questions, comments or assistance with any privacy-related issues, we invite you to contact us by EMAIL or call toll free: (877) 627-2645. We’re always happy to help.