LMR CORRAL CLUB TERMS AND CONDITIONS & FAQS

What is the cost to become a Corral Club member?
There is no membership fee. Upon joining, you will be shipped the most recent club release unless other arrangements have been made.

How do the automatic shipments work?
Members will receive four wine shipments annually. The credit card on file will automatically be charged approximately two weeks before the shipment is sent. The charge will be in the amount of your Corral Club level, plus any applicable sales tax and shipping charges. You will receive an emailed invoice once the release has been charged, and a tracking email once it ships. Releases will ship or be available for pickup approximately 2 weeks after billing.

What is the length of the membership?
Long Meadow Ranch Winery asks members to commit to three (3) shipments. The LMR Corral Club is a perpetual membership until canceled.

May I make additions and/or substitutions to my shipment?
Absolutely. Please let us know by replying to your release announcement email, email us at [email protected], or call us at 707-963-4555. We do ask that any substitutions are of equal or higher value to your original club release.

How do I know when a shipment is coming?
We will email you several weeks before the release is sent to announce the wine selections, and provide you with an approximate shipping date. Please note that this date may change due to extreme weather. Please alert us immediately to any substitutions you would like to make, or any updates to your credit card or shipping addresses. You will also receive an email with tracking information and expected delivery date once the wines ship.

What is the cancellation policy?
While we hope you thoroughly enjoy your membership, we know that sometimes situations change. You may cancel after three shipments, and cancellation is effective when confirmed by Long Meadow Ranch Winery. Customers who cancel their club membership prior to receiving at least three club shipments will be responsible for reimbursing Long Meadow Ranch Winery for any club discounts received against orders placed as wine club members as well as the value of winery experiences that were waived as club members. All cancellations must be received in writing via fax, email, or regular mail. All cancellations must be received at least 2 weeks prior to the scheduled ship date in order to be applied to the upcoming shipment.

Can I put my membership on hold?
Members may suspend shipments for a maximum of two consecutive shipments before membership is cancelled. Please contact us and we will be happy to assist you.

What is your Privacy Policy?
Details about our privacy policy may be found here.

What address should I use for my shipments?
You must be 21 years or older to order and receive shipments, and an adult signature is required upon delivery. We strongly recommend delivery of wine shipments to business, rather than home addresses. Because of the adult signature requirement, we cannot deliver to a PO Box address.

What happens if I miss my delivery?
We are only able to guarantee the wine up to the first delivery attempt, so please alert us immediately if you miss a delivery so we can discuss alternate delivery options. Packages can be rerouted to a new address for a $15 fee, or held at a nearby FedEx location or FedEx Walgreens for pickup at no charge. Should your club shipment be returned for any reason, the fee to reship would be the full rate charged by the common carrier to Long Meadow Ranch Winery. If there has been some sort of error with delivery, we will be happy to work with you to resolve issue.

Can I pick my release up at the winery?
Please let us know at the time of signup if you would like to become a “will-call” club member. There will be no shipping charge associated with this. We will hold your shipments at the General Store on the Farmstead property for approximately one month after they are packed, and will ship any remaining shipments after that time (shipping charges will apply).

How do I update my account with address or credit card updates?
We have created an online account which you can access here. Your username is the email address on your membership, and click “Forgot my password” to have a password sent to you. Please change this password to something unique to you. You may manage all aspects of your account via this portal, including address and credit card updates. You may also call us at 707-965-4528 or email [email protected] – we’re always happy to help. (Please do not send credit card updates via email).
All changes must be received at least 2 weeks prior to the scheduled ship date in order to be applied to the upcoming shipment. Members agree to keep current credit card information on file. We do not require credit card changes in writing. Important: you may be responsible for shipping charges and/or restocking fees if you neglect to contact us at least 2 weeks prior to the scheduled ship date. Package redirections may result in a $15 charge.

May I transfer my complimentary experiences to a friend or family member?
Yes, the complimentary experiences you receive with your membership are transferable to others. Wine, olive oil and product discounts are non-transferable. Please contact [email protected] to arrange transfers.

How do I book my cabin stay?
Cabin stays are available to active Appaloosa (1 night annually) and Highland (2 nights annually) members only. Members must have received at least two shipments prior to booking a stay, and must be in good standing (membership not on hold) at the time of the stay. Cabin bookings are based on availability on a first come, first served basis. Reservations may be cancelled due to power outages, fires, and/or inclement weather without notice. We will do our best to reschedule you for an alternate date if such a cancellation occurs, but other lodging will not be provided in these instances. Please email [email protected] to check dates for your stay. Nights do not accrue, and any unused nights are relinquished at the end of the calendar year. Cabin stays are transferable to family and friends.

What if it’s hot out when you ship the club wines?
To protect wine from heat exposure during high temperatures, orders will ship either via FedEx Cold Chain on a temperature-controlled vehicle leaving our warehouse every Friday, or via FedEx 2-day air with ice packs. In extreme conditions, we will suspend shipping to specific areas until the risk is mitigated. You may choose to override our shipping policy, but we will not accept returns for spoiled wine that was not shipped according to our shipping policy.

What if I received a damaged bottle?
While we make every effort to ensure your wine arrives in the same pristine condition as when it left the winery, we cannot control what happens to your shipment in transit. If you feel you have received a damaged bottle, please contact us immediately to resolve. We guarantee the condition of the wine up to the first delivery attempt, so please make every effort to have someone 21+ to sign for delivery.

MEMBER AGREEMENT

I am 21 years of age or older. As a member, I will receive shipments from Long Meadow Ranch Winery throughout the year. I agree that Long Meadow Ranch Winery will charge my credit card for each shipment, plus shipping and handling where applicable. I agree that I have read and understand Long Meadow Ranch Winery’s privacy policy.

It is my obligation to notify Long Meadow Ranch Winery in writing of any address changes before shipments are charged. Long Meadow Ranch Winery will not be responsible for shipping charges incurred due to misdirected packages.

Membership is ongoing. I may cancel my membership by doing so in writing to [email protected] after the third shipment, without further obligation except for wines shipped prior to Long Meadow Ranch Winery’s receipt of my cancellation. If I cancel my club membership prior to receiving at least three club shipments, I will be responsible for reimbursing Long Meadow Ranch Winery for any club discounts received against orders placed as wine club members as well as the value of winery experiences that were waived as club members.

Please remember that it is your obligation to notify Long Meadow Ranch Winery of any address changes before wines are shipped, as Long Meadow Ranch Winery is not responsible for shipping charges incurred due to misdirected shipments.

Shipments made to certain states are subject to state sales tax. Void where prohibited by law.

WARNING: Drinking distilled spirits, beer, wine and other alcoholic beverages may increase cancer risk and cause birth defects if consumed during pregnancy.